Refund and Returns Policy

We understand that sometimes you may need to cancel or return your order. We have outlined our policies below to ensure the process is easy and hassle-free.

Cancellation before Shipment

If you need to cancel your order before it has been shipped, please contact our customer support team at admin@carmedikal.com or call us on +91 81693 96036. If the order has not yet been shipped, we will cancel it and refund your money within 3-4 business working days.

How Will I Get Refunded for Cancelled Orders?

In case of cancellation before shipment, we process the refund within 3-4 business working days after receiving the cancellation request.

• For payments made via credit/debit cards or net banking, the refund will be processed and you will get the amount in your wallet on the website www.carmedikal-spareparts.com. You can check your wallet on your profile page.
• For cash on delivery transactions, we will initiate wallet refund transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of receiving the products bac.

Returns, Replacements, and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product, you can raise a return/exchange request within 3 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Opened or tampered articles will not be refunded or returned.

How to Return an Item Purchased on carmedikal-spareparts.com

• Step 1: Contact our customer support team via email at admin@carmedikal.com within 3 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: You will need to courier us the sealed, packed, unused product. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Returns Will Not Be Accepted Under the Following Conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• Serial Number is tampered with
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 3 business days of order delivery
• Free product provided by brand

I Have Received a Damaged or Defective Item/Wrong Product in My Order, How Should I Proceed?

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our customer support team via email at admin@carmedikal.com within 3 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

Can I Return Part of My Order?

Yes, you can create a return at the item level, and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full, including all components as well as any complimentary gifts or products that came along with it.

How Will I Get Refunded for the Returned Orders?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• We reserve the right to refuse a return or refund if the product does not meet our eligibility criteria. We also reserve the right to modify our refund and return policy at any time without prior notice.
• If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team at admin@carmedikal.com. We are here to assist you and ensure your satisfaction with every purchase.